ManageEngine ServiceDesk Plus 10.0 Build 10017 Enterprise

ManageEngine ServiceDesk Plus is a cross-platform help desk tools and asset management allows you to manage IT in an effective way. With it, you can fix the required IT services more quickly to keep your company functioning at optimal speed. Software customization and ease of its implementation has over 10,000 users worldwide and is available in 23 different languages.

ManageEngine ServiceDesk Plus - help platform for IT

ManageEngine ServiceDesk Plus can help you maintain a complete product portfolio based on product type to keep up all the assets owned by your organization. It will create the orders according to the requirements then send them via email and tracking the PO & highlights purchase has been completed. It can also provide the reports of the requests and assets in different formats.

ManageEngine ServiceDesk Plus web based, easy to use and offers many custom features, such as functions, contract management, purchasing and knowledge management, as well as version ready for ITIL.

Features of ManageEngine ServiceDesk Plus

Incident management

• Reduce downtime, improve agent productivity, meet SLAS and manage the complete life cycle of IT tickets. Automation process work tickets for the technicians IT your focus on the other important tasks.

The list of services

• Display the services available for your end users and bring a new face to your IT. Create and publish the category of your service with level agreements custom service (SLA) and approval of several stages.

Management issues

• Classification, analysis, and close the matter. Analyze root causes and reduce the incidents of repeat to increase the productivity of help desk, your IT.

Change management

• Rational planning, approval and deployment process work automatically. Remove the unauthorized alterations and failure.

CMDB

• Track and manage all configuration items and mapping the relationships and dependencies of them. Analysis visual impact of the change and deactivated to make informed decisions.

IT project management

• Create projects, manage resources and track progress. Integrated the IT project requests and changes to refine the IT service provider overall.

Content update ManageEngine ServiceDesk Plus 10.5 Build 10512 Enterprise:

The official website does not provide any information about the changes in this version.